FAQ
GWS India Frequently Asked Questions
Roles & responsibilities of Immediate Sponsor, Processsor and Purchaser while placing order with Enagic India
| Role | Definition | Typical Task |
|---|---|---|
| Processor | Anyone who is going to introduce a new prospect - he can be immediate sponsor, or anyone in the same line as decided by group leader (6A2-4). This member is typically documenting the details at GWS on behalf of immediate sponsor. | > Introduce New Prospect (Under any immediate sponsor in the same line as long as both sponsor and processor are aware of the line) > Create Permanent ID (Document the KYC) |
| Immediate Sponsor | Sponsor who is going to introduce the prospect. | > Introduce New Prospect > Create Permanent ID (Document the KYC) |
| Purchaser | The member who is going to buy the machine and choose to become a distributor or just end user. | > Completing payments > Create permanent ID (Document the KYC) > Confirm KYC > Confirm the order |
This is a test FAQ question
This is a test FAQ answer
If I have not received One time pass word at my email, Mobile, what can I do
Step 2
Fill up the information
Step 3
Enagic Customer Service Department will send an email to approve and register your new email and mobile number in 1 day's time.
If you don't receive email within 1 day, contact the following email or mobile numbers. eindia_customersupport@enagic.com or contact via phone
If your PAN does not match with Enagic Database, customer service team will ask you to submit New KYC to
Additional Note: [Not part of FAQ]
Temporary customer team verify the PAN from the customer using Enagic Database or Excel from Commission Department [Iranna's team]
If ES matches or Excel Matches, customer temporary department can approve.
If ES or Excel both don't match, customer service department has to decline and provide contact details to re-submit the KYC.
How can I change my registered Email & Phone number with Enagic
Step 2
Fill up the information
Step 3
Enagic Customer Service Department will send an email to approve and register your new email and mobile number in 1 day's time.
If you don't receive email within 1 day, contact the following email or mobile numbers. eindia_customersupport@enagic.com or contact via phone
If your PAN does not match with Enagic Database, customer service team will ask you to submit New KYC to
Additional Note: [Not part of FAQ]
Temporary customer team verify the PAN from the customer using Enagic Database or Excel from Commission Department [Iranna's team]
If ES matches or Excel Matches, customer temporary department can approve.
If ES or Excel both don't match, customer service department has to decline and provide contact details to re-submit the KYC.
PAN Number Related: While Introducing new prospect, you are getting an error "PAN number already attached to customer id XXXXXXX...."
Case - 1
If you have already completed the payment and purchased the machine and you are buying as 2nd or 3rd machine
Please click the menu "Self-purchase" after logging in to GWS
Case - 2
If you have registered at Enagic earlier but not purchased the machine
Contact Customer Service Department at eindia_customersupport@enagic.com or call on
Additional Note: [Not part of FAQ]
In case of Case 2, customer service team to perform following steps
Step 1: Log in to ES and check payment completion [Venkata to create User Manual]
Step 2: If customer completed the payment, ask him to follow self-purchase. Send email and explain.
Step 3: If customer has not completed the payment, delete the PAN Number from GWS Database. [Jignesh Team to develop the screen]
Line Rank ID input during introduction.
If you know your exact rank, please select the rank in this dropdown or select the highest rank.
Exception Cases:
1. If you're 6A and want to introduce new purchaser under 2A, select 2A.
Automatic upgradation happens upto 5A.
what is the meaning of Processor
| Role | Definition | Typical Task |
|---|---|---|
| Processor | Anyone who is going to introduce a new prospect - he can be immediate sponsor, or anyone in the same line as decided by group leader (6A2-4). This member is typically documenting the details at GWS on behalf of immediate sponsor. | > Introduce New Prospect (Under any immediate sponsor in the same line as long as both sponsor and processor are aware of the line) > Create Permanent ID (Document the KYC) |
| Immediate Sponsor | Sponsor who is going to introduce the prospect. | > Introduce New Prospect > Create Permanent ID (Document the KYC) |
| Purchaser | The member who is going to buy the machine and choose to become a distributor or just end user. | > Completing payments > Create permanent ID (Document the KYC) > Confirm KYC > Confirm the order |
Want to change the New purchaser contact details , Pan number & other details after sending introduction email
If you know your exact rank, please select the rank in this dropdown or select the highest rank.
Exception Cases:
1. If you're 6A and want to introduce new purchaser under 2A, select 2A.
Automatic upgradation happens upto 5A.
Want to change the Product, email or mobile of the purchaser after sending the Introduction email & Purchaser have not completed payment
Step 1
Login and click "Pre-introducers"
Step 2
Search for the purchaser using email, mobile, or any known details
Step 3
Click Edit and make changes
NOTES:
The total product amount (product price + tax + shipping + etc) will be recalculated and balance will be adjusted accordingly
Customer has to pay the remaining balance as per the new order amount.
If customer has over-paid anything, system will not allow to make a change.The distributor is requested to contact customer service department to get a refund and process the change.
Enagic will also charge additional administrative processing fees to support distributors to make these changes.
The exact processing fee will be informed later.
Want to change the Product after full payment is completed and permanent ID is created.
Step 1
Call customer service department or send an email on eindia_customersupport@enagic.com
Meaning of State code at introduction email
For non-GST Registered customers - select state as per your shipping address.
If you're a GST Registered Customer, please select the state as per GST Registration State.
If you're a GST Registered Customer, and want to Ship to a Different State, please follow the shipping address change - please refer to the FAQ (FAQ XX)
what is the meaning of Pre Introducer List and Post Introducer List and what are the status applicable for each list?
Pre-introducers List = All purchasers who have not completed 100% payment are listed here.
Post-introducers List = All purchasers who have completed 100% payment are listed here.
| Menu | Action | Status | Meaning |
|---|---|---|---|
| Pre-introducers List | Pending Payment | Pending Payment | Introduction email is sent, but payment not completed, purchaser needs to complete the payment. |
| Pre-introducers List | Create Permanent ID | Create Permanent ID | Introduction email is sent, 100% payment completed, processor or sponsor or purchaser has to create permanent ID. |
| Pre-introducers List | Actual Order Created | Actual Order Created | Refer Post-introducers list for further processing. |
| Pre-introducers List | Kyc Confirmation Required | KYC Pending | Processor / Sponsor completed KYC input and created permanent (EGS) ID, waiting for purchaser to confirm his own KYC and order. |
| Pre-introducers List | Confirm Your Order | Order Confirmation Pending | Purchaser confirmed KYC but forgot to click order confirmation. |
| Pre-introducers List | Enagic India Processing Shipment | Order Confirmed | Enagic India is processing shipment, purchaser can wait for the tracking number. |
| Pre-introducers List | Order Completed | Order Shipped | Enagic India shipped the product, all process is completed. |
NOTE: For users who want to become a distributor, Enagic India will send a separate email once KYC is approved by Enagic India.
I want to list all my introducer, how can I do
Step 1
Login and click "Pre-introducers"
Step 2
Search for the purchaser using email, mobile, or any known details
